Courses & Training Sessions
The following items are courses, training sessions, and webinars, that I have created/facilitated. These items are hosted on my Thinkific site and require you to create a free account to enroll in each course.
Alternatively, use the link here if you'd like to gain 60 days of access to my full portfolio of courses & training sessions.
This option will also buy me a coffee to fuel my creativity ☕️✨
Early Learning Program
Designed and implemented an eLearning curriculum for both employees and clients to learn how to use our HCM product. The curriculum consisted of video recordings/webinars, hands on exercises, assessments and live instruction.
The program was made available via a client facing portal and created using that site’s built in Content Management System.
This successful launch resulted in call center ticket volume reduction, SLA, and CSAT improvements during all phases of the client journey.